ForViva recognises the importance of respecting your personal privacy and also the need to have in place appropriate safeguards surrounding the processing of personal data. The data owning subsidiaries of ForViva have notified their processing of personal data to, and are registered with, the Office of the Information Commissioner.

Whether via our website, letter, email or another method, we assure you that we will only use the personal information you provide in accordance with this statement and our registered details held on the public register administered by the Information Commissioner and available via the website

This privacy statement explains how we may use information supplied or collected from you or via other sources.

Protecting your information
There is an element of risk involved with sending information via the Internet. It is your responsibility to take appropriate precautions to protect your personal information when accessing on-line resources. Ensuring your operating system and Internet browser are updated with relevant security patches, and the use of other security products, can help reduce this risk.

Retention of Information
We will only retain your information for as long as is necessary for the purpose the information was collected.

Your consent
By using some pages of our website or contacting us, you consent to the collection and processing of your personal information in accordance with this Privacy Statement. If you are a customer/tenant/landlord, we will retain your information for the duration of your tenancy and for a period of up to 7 years thereafter.

Accessing Personal Information

The Data Protection Act 1998 sets out rules for processing personal information.

The Act also allows customers to find out what personal information is held about them.

Customers can ask us:

  • If we hold personal information about them
  • What we use the information for
  • To provide them with a copy of the information they are entitled to see
  • To supply them with details of the purposes for which the organisation uses the information and who it is shared with
  • For incorrect information to be corrected

Customers should complete our ‘Accessing Personal Information’ form and submit this to us with the following:

  • A fee of £10, made payable to: City West Housing Trust or Villages Housing Association
  • A detailed description of what information they are requesting
  • Proof of identity

If you have difficulties completing the form, we will be happy to assist. If all the information indicated on the form is not provided we may not be able to respond to the request. Please post or hand in your completed form at any of our offices.


When we provide services, we want to make them useful and easy to use. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.

We use Google Analytics, which sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. Google uses the information sent with this cookie to store a history of website pages visited in a user’s session. This data will not be used to associate any part of your identity, anonymous or not, with any other data held by Google.

Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser's setting to prevent it from accepting cookies on your computer. You can learn more about these small files and how to manage them yourself on However, you may not be able to take full advantage of our Websites if you do disable cookies. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user's computer, they cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don't have to give the same information several times during one task
  • Recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

If you have any queries about your privacy when using this website, or concerning our use of personal information, please contact our Data Protection Officer at

Updates to this Privacy Statement
We will update this Privacy Statement in response to company, visitor and customer feedback and/or to comply with changes to relevant legislation. In the event of material changes to this statement, or how personal information is used, we will post an appropriate announcement on the home page of this website.

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