We do things well and set ourselves the highest customer standards. We work innovatively and in partnership with communities and stakeholders to consistently deliver outstanding, value for money and multi-channel services. We continually improve services, always aiming higher.

Our service standards, developed with the close involvement of customers, explain the level of service that can be expected from us and we have a dedicated Service Centre offering 24 hour emergency repairs service, 365 days of the year.

This approach to delivering excellent services is recognised by the following national accreditations Customer Service Excellence, Diversity in Business and the TPAS Resident Involvement Quality Mark.

Case Studies

Customer audits of grounds maintenance works help improve neighbourhoods

(12/02/2018)

A team of City West customers have been keeping tabs on the work being done in their communities, by carrying out audits of grounds maintenance work. Read more >>

Enabling vulnerable customers to sustain their tenancies

(30/10/2017)

ForViva is working with hundreds of vulnerable customers who are in danger of becoming homeless to enable them to transform their circumstances and maintain their tenancies. Read more >>

Driving service excellence through customer involvement

(25/09/2017)

ForViva’s Customer Congress is putting customers at the heart of shaping how a huge number of services are delivered in communities across the North West. Read more >>

DigiSmart

(09/08/2016)

City West Housing Trust customer Cath Wild has landed herself a voluntary position with Salford Wellbeing after gaining new skills through the DigiSmart programme. Read more >>

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