We do things well and set ourselves the highest customer standards. We work innovatively and in partnership with communities and stakeholders to consistently deliver outstanding, value for money and multi-channel services. We continually improve services, always aiming higher.

Our service standards, developed with the close involvement of customers, explain the level of service that can be expected from us and we have a dedicated Service Centre offering 24 hour emergency repairs service, 365 days of the year.

This approach to delivering excellent services is recognised by the following national accreditations Customer Service Excellence, Diversity in Business and the TPAS Resident Involvement Quality Mark.

Case Studies