We do things well and set ourselves the highest customer standards. We work innovatively and in partnership with communities and stakeholders to consistently deliver outstanding, value for money and multi-channel services. We continually improve services, always aiming higher.
Our service standards, developed with the close involvement of customers, explain the level of service that can be expected from us and we have a dedicated Service Centre offering 24 hour emergency repairs service, 365 days of the year.
This approach to delivering excellent services is recognised by the following national accreditations Customer Service Excellence, Diversity in Business and the TPAS Resident Involvement Quality Mark.
Driving service excellence through customer involvement
ForViva’s Customer Congress is putting customers at the heart of shaping how a huge number of services are delivered in communities across the North West. Read more >>
City West Housing Trust customer Cath Wild has landed herself a voluntary position with Salford Wellbeing after gaining new skills through the DigiSmart programme. Read more >>