Privacy

ForViva recognises the importance of respecting your personal privacy and also the need to have in place appropriate safeguards surrounding the processing of personal data.

Each company within ForViva that handles personal data is registered as a Data Controller. Each Data Controller publishes and maintains a privacy notice relevant to the processing that it carries out and each policy can be found on each company’s website.

If you have any questions or concerns would like to find out more about how we protect you data we have a data protection officer who makes sure we respect your rights and follow the law. If you would like to contact the data protection officer they can be contacted at data.protection@forviva.co.uk

Why do we need to collect and store personal data?

ForViva will process any information provided in a manner that is compatible with data protection legislation and the basis for holding information will depend on the services we offer to you.

When you provide information we recommend that you check the Group Members privacy policy, we may be required to share your information with other agencies in relation to crime or to investigate fraud.

Once you service has been delivered or our agreement ended we will retain information as set out in each Group Members retention schedule.

Will information be shared?

Information may be shared between ForViva Group Members but only where there is a legal basis to do so, for example to fulfil contractual obligations or if it is within out legitimate interest.

We also share information with third parties who provide services to ensure we fulfil out contractual obligations to you. In all cases we will ensure that third parties only use your personal data to provide these services and we make sure they have measures in place to look after your data.

Your Rights

The law gives you a number of rights in relation to your personal data and our use of it. You have the right:

  • to ask us not to use your personal data for direct marketing purposes
  • to ask to see what personal data we hold about you and to find out about the way that we process the data (and in some circumstances, you can ask us to provide a copy to a third party);
  • to ask us to correct or update any personal data which is inaccurate;
  • to ask for personal data to be deleted in some (but not all) circumstances where there is no good reason for us to continue to use it;
  • to ask us to temporarily stop using your data if you don't believe that we have a right to use it, or to stop us from using your personal data where there is no good reason for us to continue to use it;
  • and not to be subject to decisions made solely on the basis of 'automated processing' (i.e. the right not to be subject to decisions made solely by algorithms or computers without input from a human) in certain circumstances

If, at any time, you would like to exercise any of the rights listed above, or if you have any queries or concerns about the way that we use your personal data (or any questions about this privacy policy), you can contact us by email at data.protection@forviva.co.uk or write to our Group Data Protection Officer at:

Data Protection Officer

ForViva

52 Regent Street

Eccles

M30 0BP

Cookies

When we provide services, we want to make them useful and easy to use. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.

We use Google Analytics, which sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. Google uses the information sent with this cookie to store a history of website pages visited in a user’s session. This data will not be used to associate any part of your identity, anonymous or not, with any other data held by Google.

Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser's setting to prevent it from accepting cookies on your computer. You can learn more about these small files and how to manage them yourself on www.aboutcookies.org. However, you may not be able to take full advantage of our Websites if you do disable cookies. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user's computer, they cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don't have to give the same information several times during one task
  • Recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

Updates to this Privacy Statement
We will update this Privacy Statement in response to company, visitor and customer feedback and/or to comply with changes to relevant legislation.

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