Enabling vulnerable customers to sustain their tenancies

ForViva is working with hundreds of vulnerable customers who are in danger of becoming homeless to enable them to transform their circumstances and maintain their tenancies.

Tenancy Sustainment teams at Villages Housing Association and City West provide vital advice and guidance to customers in Knowsley and Salford at risk of homelessness – and enable them to overcome issues and keep a roof over their heads.

Last year the teams helped around 330 people take steps to improve their lives.

Enabling people to sustain their tenancies and remain in their homes is an important part of ensuring ForViva remains a strong and successful business. It means the Group can continue to invest with confidence in new homes and initiatives that will improve lives across communities.

For every £1 invested in the work of the teams, £3 was generated through savings in eviction costs and increased customer income by supporting them to claim welfare benefits and reduce their debts. In total the service delivered a social benefit of £1.4 million.

People referred to the teams are often very vulnerable and struggling with multiple challenges like debt, problems with benefits and mental or physical health problems.

The Knowsley team works with 14 housing providers across the area, while City West’s team takes referrals from colleagues who have identified customers at risk of losing their home.

People most often approach the service for support because of financial problems or health and wellbeing issues.

Staff will use their expertise in areas like the benefits system and housing rights to create a support plan with the customer. The plan tackles immediate issues such as lack of income because of benefit problems or distress caused by food poverty, while also ensuring long-term issues such as mental health problems are addressed by involving partner agencies like local health services.

This holistic approach has prevented hundreds of customers from losing their home, enabling them to build financial confidence and stability for the future so that they can become an active part of their community.

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