Empowering customers to tackle fuel poverty

With energy prices continuing to rise, ForViva is empowering its customers in danger of falling into fuel poverty to slash their energy bills.

Through its Community Impact Strategy, ForViva develops a range of initiatives to enable customers to improve different aspects of their lives and communities.

As part of this strategy, ForViva secured funding from The Big Energy Saving Network (BESN) campaign to provide targeted, personalised advice with the aim of improving understanding amongst its customers on how to reduce energy costs through switching supplier, claiming rebates or registering on suppliers’ Priority Service Registers.

The campaign has seen a group of Energy Champions trained to work across ForViva’s communities in Greater Manchester and Merseyside, and advise customers looking to save money on their bills.

The Champions also provide training to all of ForViva’s front-line staff and a team of customer volunteers, providing them with the skills and information needed to inform communities on energy advice and the wide range of options available to them.

The scheme has reached more than 370 customers who have been able to seek advice on their fuel bills – with 176 members of staff receiving training. Overall, ForViva customers have saved an estimated £135,000 through the project.

One customer to benefit from the scheme, Lilly Earle, said: “I am very pleased with the help and support I have received. I would not have been able to do this by myself as I am not confident with computers.

“The Energy Champion gave me all the help and support I needed and explained everything as we went through the process.”

Another customer, Laura Missen, added: “I have been able to save on my electric by switching energy supplier and have received guidance on how to use the new Biomass heating system which has also saved me money.

“The project informed me about the Warm Homes rebate… as I don’t have a computer they help me to claim each year, it’s a great project.”

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